FAQs
It’s simple! All the Assembly Row garages are powered by Metropolis and utilize license plate recognition technology. Instead of grabbing a ticket upon entering the garage, our cameras will capture your license plate, open the gate, and begin your on-site parking session. While we encourage everyone to register with Metropolis prior to visiting, when exiting our garages, if you have parked for UNDER 3 hours, all you need to do is pull up to the gate and it will open. If you have parked for OVER 3 hours you will need to create an account with Metropolis before leaving in order to pay for your parking session.
Take a test drive with our interactive demo by clicking here.
All parking payments are processed exclusively through the Metropolis platform instead of on-site at the gates. Just visit app.metropolis.io online and you will be prompted to create an account using your email, phone number, license plate and a valid payment method. Once you have created your account, you will never have to take action on-site again! For iPhone users only, Metropolis also has an app available for download in the App Store.
Nothing! If you already have an account with Metropolis – when you go to park in any of our parking garages, upon exiting, all you will need to do is drive up to the gate and the gate will open. If you have parked for over 3 hours, your card on file will be charged based off our parking rates and you will receive a receipt via text to the phone number on file.
All payments are processed exclusively through the Metropolis. Simply create an account by visiting app.metropolis.io online using your email, phone number, license plate and a valid payment method. The next time you park at Assembly Row for over 3 hours, upon exiting the parking garage your card on file will be automatically charged based off our parking rates and you will receive a receipt via text to the phone number on file – no further action required.
The rates remain the same – there is just a teeny, tiny transaction fee added to each visit.
- Less than 3 hours is FREE
- 3 – 4 hours is $3
- 4 – 5 hours is $5
- 5 – 6 hours is $15
- 6 hours + is $27
We accept Mastercard, Visa, Discover & Amex – all of which must be added to your Metropolis account. No payments are accepted on-site so customers should sign up at app.metropolis.io and add a credit card on file prior to visiting.
Yes! But only for iPhone. For anyone with an Apple iPhone, there is an app available in the App Store called “Metropolis” that can be used for managing your parking account. Here, you can sign up using your apple ID. If you do not have an iPhone, you can use any browser and go to app.metropolis.io to manage your parking account.
Not a problem! The cameras will read the back license plate instead.
We made the switch to a license plate recognition software to bring a more seamless and streamlined parking experience to Assembly Row. Instead of grabbing a ticket upon entering the garage, our cameras will capture your license plate, open the gate, and begin your on-site parking session.
The system reads your license plate on the way in and creates an open parking session. When you exit, the system reads your license plate again and matches your exit with your entry and closes the parking session. It charges you according to how long you have parked in the facility.
A receipt will be texted to you after exiting the garage. You can also download a copy of your receipt directly from your Metropolis account.
Nothing! If you stay for less than 3 hours, you will not be charged.
Metropolis is a secure encrypted network and follows all required PCI compliance laws.
Please contact the parking office directly. They can be reached at 617-356-2671 or [email protected].
Go to app.metropolis.io, click the three-bar menu icon in the top left corner, click vehicles and add a vehicle.
You must delete the current vehicle and re-add your vehicle with the correct information. Go to app.metropolis.io, click the three-bar menu icon at the top left corner, click vehicles and remove the vehicle. Then re-add your vehicle with the correct information.
Yes. All of the garages at Assembly Row are controlled by the Metropolis parking system and utilize license plate recognition software. The surface level Marketplace parking lot is a 3-hour free parking lot, anyone parking longer than 3-hours is subject to be towed.
Vehicles will only be towed if the customer has parked for over 3 hours at the Marketplace surface lot. The towing company who services the lot is Stephen’s Automotive.
Each new business day begins at 5am. Parkers who stay beyond 5am will be charged additional fees for another day. The free 3-hours of parking does not apply to parkers who stay past 5am.
Assembly wants to continue providing a valuable service to retail and restaurant visitors. Payment for parking is not needed for regular short-term visitors.
The parking equipment accepts Visa, MasterCard, and American Express cards.
Unfortunately, cash is not accepted as a payment method for Assembly Row parking. We utilize a credit and debit card only system to help expedite the parking process for visitors. Credit cards are a faster form of payment, and help reduce the amount of time spent at the entrance and exit gates.
The new ticketless system was designed to prevent paper ticket loss and to speed up the parking process.
Any bank issued Visa or MasterCard debit card will work with the parking system.
Assembly implemented a ticketless parking system to reduce paper consumption. By eliminating tickets, we’re trying to make a positive impact on our carbon footprint.
When you insert your credit or debit card into the entrance machine, a time clock is stamped and the parking equipment automatically begins calculating the length of your parking stay.
Each new business day begins at 5:00 a.m. Parkers who stay beyond 5:00 a.m. will be charged additional fees for another day. The free 3-hours of parking does not apply to parkers who stay past 5:00 a.m.
At the exit gate, press the ‘Receipt’ button on the machine after you’ve inserted your credit card for payment.
Your credit card information is automatically erased as soon as you exit the garage.
Vehicles will only be towed if the customer has parked for over 3-hours at the Marketplace surface lot. The towing company who services the lot is Stephen’s Automotive. Click Here for contact information.
No, there are no further discounts available.
Less than 3 hours is FREE
- 3 – 4 hours is $3
- 4 – 5 hours is $5
- 5 – 6 hours is $15
- 6 hours + is $27
We have implemented a ticketless system to expedite the parking process. Insert your credit card at the entrance gate, and it will trigger your start time. Re-insert that same credit card at exit, and the machine will automatically calculate the amount owed. Keep in mind first 3-hours are free
Customer pay at the exit gates where they’ll insert the same credit card that was used at the entrance gate.
Your credit card information will be erased as soon as you exit the garage. Credit card information is also erased for customers who’ve paid for parking after exiting the garage.
Our neighborhood is growing, and we want to ensure that parking is available for our customers. Our controlled parking system will help us provide the best experience possible while still offering 3-hours of free parking.
Yes. All of the garages are will follow this same system. The Marketplace parking lot is a 3-hour free parking lot, anyone parking longer than 3-hours is subject to be towed from that lot.
The parking at Assembly Row is managed by SP+. SP+ is national company and is publicly held. It is against their corporate policy to store credit card information of any kind.
Please contact the parking office. They can be reached at 617-356-2671
[email protected]
The equipment is programmed to accept all credit and debit cards that are Visa, Mastercard, and American Express. If the machine isn’t accepting your card, please make sure that you’re inserting your card with the magnetic strip down and facing the right-hand side. if the card doesn’t work press the call button at the entry gate.
The Assembly garages only accept credit card payment at this time.